REFUND POLICY

Thank you for choosing VallenBlue Inc. We want every customer to be satisfied with their purchase of our men’s clothing. If you are not satisfied with the items you received, you may request a return in accordance with the policy below.

1. Return Period

VallenBlue Inc offers a 30-day return period.

Customers may contact us to request a return within 30 days of receiving their items.

Return requests must be submitted within this period; requests submitted after the deadline may not be accepted.

2. Returns of Opened Items

VallenBlue Inc accepts returns of opened items.

Even if you have opened the packaging, inspected the item, or tried it on, you may still contact us to request a return, provided the item meets our return criteria.

To ensure smooth processing, please try to ensure the following:

The item is complete;
All accessories are included;
There is no obvious damage to the item;
The item has not been used in a way that would prevent resale.

3. Return Process

To initiate a return, please follow these steps:

Step 1: Contact Customer Service

Please contact us via the following email address:

Customer Service Email: service@vallenblue.online

Please include the following information in your email:

Order number;
Purchaser’s name;
Contact email address;
Details of the item(s) to be returned;
Reason for the return.

Step 2: Obtain the Return Address

Once we receive your return request, we will provide you with the specific return address and relevant instructions.

Please do not ship the item(s) without prior confirmation.

Packages sent back without confirmation may delay the return processing time.

Step 3: Ship the Item Back

The customer ships the item back to the address provided by customer service.

We recommend that customers retain the following:

Tracking number;
Proof of shipment;
Shipping records.

This allows you to track the status of the return shipment.

4. Return Address

Address: 2546 W Monterey Way, Phoenix, AZ 85017

Email: service@vallenblue.online

5. Refund Processing Time

VallenBlue Inc will begin processing the refund once the returned item has been received and inspected. Refund Timeline:

Return Review: 1–2 business days after receipt of the item(s).
Refund Processing: Refund submitted within 3–5 business days after review completion.
Bank Processing Time: Depends on the payment provider’s processing speed; additional time is usually required.

Refunds will be issued via the original payment method.

6. Return Shipping Costs

Except in cases involving product quality issues, incorrect items shipped, or order errors:

Customers may be responsible for return shipping costs;
Please contact customer service in advance to confirm return arrangements.

If the return is due to an issue on VallenBlue Inc’s part, we will assist in resolving the matter based on the specific circumstances.

7. Non-Returnable Items

Returns may not be accepted in the following situations:

The return period of 30 days has expired;
The item is severely damaged;
The item is missing essential accessories;
The item cannot be inspected due to improper use.

8. Order Cancellation

If the order has not yet entered the shipping process, customers may contact customer service as soon as possible to request a cancellation.

Once an order has entered the shipping process, it may not be possible to cancel it; customers may apply for a return in accordance with the return policy after receiving the item.

9. Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us:

Email: service@vallenblue.online

Phone: +1 6233204203

VallenBlue Inc is committed to providing customers with a simple, clear, and convenient return experience. Thank you for your support and trust.